Cancellation and Refunds
Alexandrina Visitor Services (AVS)
Accommodation and Tour Bookings
Alexandrina Visitor Services (AVS) provides a booking service through the visitalexandrina.com website and two accredited Visitor Information Centres (located in Goolwa and Strathalbyn, South Australia).
When booking tours and accommodation through us, there are AVS specific terms and conditions.
Guest Cancellations and Rescheduling fees:
- 30 days prior to travel – receive a full refund
- 14-30 days prior to travel – pay 15% of total booking
- Less than 14 days – pay 100% of total booking (no refund)
How to Cancel or Reschedule a booking:
In the case of cancellations or date changes, please contact AVS as soon as possible by calling 1300 466 592 or by email visit@alexandrina.com.au
AVS will always endeavour to negotiate the best outcome for you and the operator.
Operator Cancellations:
If AVS has taken a booking and the operator is unable to supply the Product, the operator must provide an alternative Product for you, the guest. Alternatively, you can elect for a full refund, which AVS will process promptly.
Once a sale has taken place, AVS accepts no responsibility for a cancellation or double booking by an operator.